The customer needed to automate this process because it involved significant manual processing, high propensity to errors & high cost of operation. The specific challenge lay in identifying unmatched and pending trades with the Counter Party and Custody for various geographical regions.
The process required heavy investigation and coordination with multiple units over e mail. Once the information was received by e mail, it was instantly downloaded. The UiPath Robot automatically performed validation. It searched for trade details, identified unmatched and pending trades, and updated the transaction numbers and counterparty details in a spreadsheet. It then sent out an e mail to the Custody and Counter Party with the update.
- High automation efficiency with 0 error rates
- Improved processing quality
- Average handling time (AHT) reduced from 40 minutes to 3 minutes
- Expected effort benefit of 444 hours per year