The bank had an insufficient number of resources allocated, which was weighing heavily on the staff, generating big inefficiencies.
The UiPath Robot accessed up to 15 applications, both internal and external. It checked several internal and external databases for potential clues of any suspicious activity for the bank’s client and posted this information in a report for a human fraud prevention analyst.
- Time spent on requests dropped from 45 minutes to 20 minutes, eliminating human involvement
- The robot allowed SLAs to be brought back to acceptable levels with the same resources
- 1 hour was automated to 5 minutes (with 95% automation)
- No exceptions