Customer Master Data Management

Usually FMCG is about many local customers / distributors etc. And all of those once needs to be created in a system (or multiple) and also maintained. Robots ideally fits into a role of CMD specialist. They can create and update information about customers across the company’s CRM / ERP / and other systems. Usually robots are used for CMD in following cases:

  •  Initial customer creation 
  • Customer data update:
    ○ Basic data
    ○ Billing info
    ○ Shipping data
    ○ Invoicing data
    ○ Pricing conditions

There Is Much More To Say About This Process.

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