Customer Master Data Management
Usually FMCG is about many local customers / distributors etc. And all of those once needs to be created in a system (or multiple) and also maintained. Robots ideally fits into a role of CMD specialist. They can create and update information about customers across the company’s CRM / ERP / and other systems. Usually robots are used for CMD in following cases:
- Initial customer creation
- Customer data update:
○ Basic data
○ Billing info
○ Shipping data
○ Invoicing data
○ Pricing conditions
