Customer Master Data Management
High number of customers usually means a lot of maintenance, when it comes to creation, update or deletion of CMD. Robots ideally fit into a role of CMD specialist. They can create and update information about customers across the company’s CRM / ERP / and other systems. Usually robots are used for CMD in following cases:
- Initial customer creation
- Customer data update:
○ Basic data
○ Billing info
○ Pricing conditions - Customer removal
